Resort Centinera

Privacy Statement

WILIM TURIST d.o.o. is the owner of the website www.centinera.com.
We have created this privacy statement in order to demonstrate that we care about the privacy of our guests and in order to inform them about the collection and processing of personal data on this website. Please read this Statement carefully to learn how we collect, process, protect or otherwise use your personal information.

Data Protection Officer

Our company is headquartered in Banjole, 52100 Pula, Republic of Croatia. We have named our company employee as a Data Protection Officer so we can contact him for any questions or complaints regarding our privacy policy or personal data handling. The name and contact information of our data protection officer is:

Tatjana Boljunčić
tatjana.boljuncic@centinera.com

Data collection

Personal data is any information relating to an individual whose identity is known or can be identified. An individual whose identity can be identified is a person who can be identified directly or indirectly, in particular with the help of identifiers such as name, identification number, location information, network identifier, or with the help of one or more factors that are physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

Your personal data is collected only when you willingly provide such information. We collect data about you when you fill out the "Privacy Statement" form when registering to our facility.

Examples of information about your use of the site include: most visited and most viewed pages and links on our website, number of completed forms, time spent on the page, most popular keywords leading users to our site, your IP address, your device data such as hardware settings, system activities, search engine types, etc.

Data processing

The information we receive about you is used in one or more of the following purposes:
 
• To personalize your user experience (collected information helps us to better respond to your individual needs);
• To improve our website (we are constantly striving to improve the offer of our website based on the feedback we receive from our visitors);
• To establish a primary communication channel with you;
• For occasional email submissions (concerning occasional news receiving (if you want), updates, information about similar products or services, etc.)
• To confirm the reservation.

Links to third parties

We do not offer or provide third party services or products on our website.

Protecting Your Data

In order to protect the personal information you provide, we use physical, technical and organizational security measures. We are constantly upgrading and testing our security technology. We restrict access to your personal information only to those employees who need to know this information to provide you with some benefits or services. In addition, we educate our employees about the importance of confidentiality and protection of your data.

Storage and deadline for storing data

All data is stored in databases and repositories of our server in Optima Zagreb, Croatia.
We will not transfer or store stored data to countries outside the European Union.
Your personal information is kept and protected during your stay. The personal information you provide us, for contact purposes, is regularly deleted 12 months after the date you provided this information.

Rights of Individuals

If you want to know if we own and process your personal information, or if you want to access the personal information we have about you, please contact us at tatjana.boljuncic@centinera.com.

You can also request information about: the purpose of data processing, the categories of personal data processed; who outside of our company received your personal information from us; who is the source of personal data (if you have not provided  it to us directly); and how long we will keep the data. You have the right to

correct personal information we own, if they are incorrect. You can also, with certain exceptions, request that we delete your information or discontinue processing. You may request that we stop using your personal information for direct marketing purposes. In many countries, you have the right to file a complaint with the data protection authority, if you are not happy with how we handle your personal information. If technically feasible, we will, based on your request, send you your personal information or transfer them directly to another processing manager.

If you apply for us to send you your personal information to tatjana.boljuncic@centinera.com, we will respond to this request free of charge. If we cannot meet your request within a reasonable time, we will notify you of the date when we will comply with the request. If for any reason we cannot meet your request, we will send you an explanation of why we did not meet your request.

Notification of personal data breach

In the event of a personal data breach, we will notify you and the competent supervisory body by email within 72 hours of the extent of the breach, the data contained, the potential impact on our services and our planned data security measures and the limitation of any harmful effects per individual.

We will not send you a notification of a violation in case:

• There are technical and organizational protection measures (such as encryption) applied to personal data affected by personal data breaches, which make this information incomprehensible to any person who is not authorized to access them;
• If we have taken further steps to ensure that it is no longer likely to be at high risk for the rights and freedoms of individuals;
• If this would be a disproportionate effort (in this case, we will notify you through means of public disclosure or similar equally effective measures).

Violation of personal data means a security breach that leads to unintentional or unlawful destruction, loss, modification, unauthorized disclosure or access to personal data transmitted, stored and processed in connection with the provision of our services

Your consent

By using this website, you consent to this privacy policy.

Changes to our Privacy Policy

In the event of a change in our privacy policy, we will notify you of this on this page and update the Privacy policy change date below as follows.
This privacy policy was last modified on February 28, 2018.

Right to complain to the competent authority

You may, at any time, send a complaint to the supervisory authority regarding our collection and processing of your personal information. You can file a complaint to the Republic of Croatia with the Personal Data Protection Agency (AZOP)